A Ball Park Guide To The Amazing World Of Clients!
Every firm or business in general knows what it’s like to have a client that just makes you want to pull your hair out. From outrageous demands to thinking they can do no wrong because the customer is always right – or are they? There are a few tips below to help you recognize when one of these types of clients walk through your door.
Putting Things in Writing
You will sometimes get a client who when they first contact you about what they want, will change their mind subsequently and will tell you they want something else. Sometimes they won’t even realize that they changed their mind, and when you bring to their knowledge of this matter, they will become irritated with you. This is why when you have a meeting of minds with a client you should ALWAYS get things in writing. Protect yourself with a contract, that way if they are unhappy with an outcome, or forget what they had initially requested of your services, you will have signed proof acknowledging that both parties were in agreement.
Stay Away from Freebies
You may also get a client who tries to get a little more out of you with no costs. They may believe that they are doing you a favor by giving you their business and think you should give them more for the same price. You need to be upfront with them and state your prices for your offered services. Make it clear. If you wish to give them more than what is required, be aware of potential backfire. They may abuse your kindness and keep asking for more.
Thinking They Are the One and Only
Another client you may get is one who is imprudently uncaring of the time needed to complete a service they requested. They will want things done yesterday and every reason why it wasn’t finished yesterday will only be viewed as an excuse and not a legitimate reason, which is why a time frame should be established and written down in your contract!
More likely than not you may get a client who will expect you give them your full attention whenever they ask of it, not aware that you have other clients. They may very well be aware that you have other clients but will think with their ego and believe they are all you have and should care about. Let them know at the first sign of neediness that their service matters, you will accomplish the service in the timeframe outlined in your contract, and you do have other clients. Let them know!
Creative Freedom Can Backfire
You may get a client who gives you free reign of the assignment to which you need to heed caution. This may be great that you are being given creative freedom to do what you think is best, but it may backfire if you don’t check in with your client about what you are going to do. Even if they back off, you should still let them know your intentions and ideas of execution, just so there are no disagreements once the service is done. Again, get everything down in writing! Oral contracts can be hard to prove.
There are some clients who will come to you with strict rules and ideas for the project they need your services for. They are so adamant about what they want that you won’t have much of a say as to what can actually be accomplished. You need to make them aware that just because they want something specific, it cannot always be done. Let them know if they are being unrealistic about a demand. Someone may want a NASA space shuttle, but it’s highly improbable you can get it for them!
Lead Them Down Another Path
You may work with a client who complains about everything, telling you they don’t know what they want, but what you are doing isn’t it. This is a time when you may just have to tell a client you are not the right person to work for them, and you can end the relationship on a good note by referring them to someone else.
Short Changing You
Then you may get a penny pincher! These types of clients will tell you they just can’t afford to give you the monetary leeway you need to get what they want. They are being unrealistic as to how much things actually cost and will tell you they don’t have the money to pay you to get what you need. If they can’t pay for what they want, you need to tell them then that you just can’t work without getting paid and they won’t receive what they are asking if they won’t pay up.
The Know It All
There are clients who believe after watching you work that they can do what you are doing, and they will tell you their dissatisfaction! They will want you to work in haste with perfection. You need to let them know that they hired you for a reason and they need to let you prove yourself. If they are too impatient, remind them of the goals and time frame that were agreed upon.
Time is Money
Lastly but not least, a client you may work with is someone who lets you finish a project only to say at the end they don’t like what you did and they want something completely different. What a wonderful client, huh? State that if they want you to do something else for them, additional cost will apply. As long as you did everything outlined in a contract, you should have no problems with a client wanting to sue you. So if they change their mind at the end, they will have to pay you to work on another project.
There. You just received a ball park guide to the amazing world of clients! Working with people can be taxing. Not every client will be pleasant. Knowing the different types of clients you may get will help you cater appropriately to their needs and will in return keep your business rolling.