Source of Infographic: AMEX OpenForum
Five Examples Of Amazingly Excellent Customer Service
The best customer service may seem like a thing of the past to some people. However, it does give customers hope when a company actually takes the time to go above the call of duty. The following are five examples of companies that have chosen to put customers first.
1. Trader Joe’s Helps an Elderly Customer in a Winter Storm - An 89 year old Pennsylvania man was completely snowed in around the holiday season. Concerned that he may not have enough food, his daughter called Trader Joe’s. Though the company does not normally deliver, they did it in this special circumstance.
The employee of Trader Joe’s took the woman’s order, suggested a few other items to fit the man’s low sodium diet, then told her it was on the house and to have a Merry Christmas. Within thirty minutes the man had the food and the holidays were much better for the man and his family.
2. Chik-Fil-A Rewards - The highway patrol of South Carolina began a program with Chik-Fil-A that rewards drivers that wear seatbelts. Customers that were wearing seatbelts during traffic stops received Chik-Fil-A coupons from the highway patrolman.
3. Airport Fast Park - In the Baltimore Washington International Airport, the Airport Fast Park is a bit different from other park and ride airport shuttles. When people get to the lot, the attendant will greet the person and points out the best place for them to park their car.
Next, the shuttle meets the person at the parked car and a bus driver helps the person with their luggage. If it is raining, the driver will meet the person with an umbrella. This is a rare occasion where bus rides can be very enjoyable.
4. Pearl, the Pompon Waving Employee of Arby’s - An 89 year old employee at Arby’s, Pearl Weaver is from Camp Hill, PA. Her job is simply to make people smile. When any customer approaches the counter for food, Pearl greets them with a friendly greeting and waves at them with her blue and white pompon. She is mentioned every week in customer satisfaction surveys, she has won many awards for her customer service and is mentioned in calls to Arby’s corporate offices.
5. CVS Samaritan Vans - For the past thirty years, CVS has been combing the highways and streets looking for people in trouble. What are they doing? They just want to help people with car trouble.
A woman was stranded on a very busy interstate with a flat tire and a CVS Good Samaritan van actually rolled up just five minutes later to help change her tire. The cost for the service was only to send a comment card in to CVS.