Source of Infographic: Grasshopper Group
When To Fire Your Client
We all know how critical clients are to businesses. Obviously, they help businesses to survive and flourish. Nonetheless, there are always limits to everything. How far a business or freelancer can go to please a client is one of these limits that need to be considered. Here are a few red flags that can help you to know whether it is worth it anymore to keep your client or whether you should go ahead and fire your client.
1. The Abusive Client
This should seem obvious, but unfortunately some people will put up with a lot – particularly freelancers – if they are hard up for work. No one should ever put up with abuse from clients. If 75 percent or more of your email or phone conversations involve verbal abuse or profanity, it may be time to step away from the client.
Verbal abuse from your clients will create a toxic working condition that will be unpleasant for everyone involved. It will be much better for your sanity and spirit and that of those around you if you drop this type of rude client.
2. The I.O.U. Client
Another pretty big red flag it may be time to kick a client to the curb is if you receive more I.O.U.’s than payments from them you should know it is not worth it. It is too exhausting to be constantly chasing down payments from this type of client. It is better to just cut your losses if this becomes a habit.
3. The Know-It-All Client
If your client does not respect your profession or knowledge and is constantly trying to tell you how to do your job, forget them. This causes way too much friction and is not worth it.
4. The All-Night Client
If your client is trying to call you at 2 a.m. with some notes on your project, you may need to consider dropping them. Clients should be able to respect the limitations of a normal work day, if they cannot do that than they are more trouble than they are worth.
5. The Anti-Contract Client
Clients who do not want to or will not sign a contract should be one of the biggest red flags to any self-respecting freelancer. It is risky to work without a contract, especially if the client happens to turn out to be one of those pesky I.O.U. clients. Even if an existing client has signed a contract but frequently pushes the limits or breaks the terms of it, it can still be too much.
6. The Indecisive Client
We have all gotten those clients that have no idea what they want. It is important that your client can verbalize and express what he or she wants from you. Otherwise, it is bound to wind up a mess.
7. The Miserly Client
We all understand being budget conscious, however no one should have to put up with the old nickel and dime routine. We all know those clients who constantly want just one more thing and then do not want to pay extra for it. It is not too much to ask to be reasonably paid for all your effort. If your client does not understand this than it is probably time to move on.
8. The Insatiable Client
There has to be a limit to the number of edits you will make on a project. This should always be defined in your contract. You should be able to figure out if it is your fault because you have not quite been able to figure out what your client wants, or if the client is simply being nitpicky. You should always ask to be reimbursed for the extra time so that it does not end up costing you more money than you are making.