A Few Customer Service Mantras To Live By
Sometimes an office seems a little dull. This is very bad for your business. Your employees are not going to be happy in a boring, dull, lifeless environment where they stare at blank white walls all day long. By leaving little reminders about customer service around the office that are uplifting and to the point can help with morale at work.
Send out an uplifting e-mail or tweet to your staff with something like this from people like Walt Disney or other famous business leaders encouraging their employees. This reminds your staff that they are good at their job. It also reminds them that an excellent job can also bring in more business, which makes profit for you and them.
Another thing is that these famous business men or even religious figures may have a different perspective on life or business that we may sometimes forget that the customer is the life blood of your business. Take it from a person who has a multi-million dollar empire that customer service is something important in every business.
Everyone hates dealing with the customer who is extremely unsatisfied and is probably having a bad day and decides to take it out on the customer service representative. When things like this happen, and they will, you and your employees can take this instance and learn from it. Usually the most unhappy person has the most you can learn from about what not to do in customer service. Help your company improve from your experience.
Along with this train of thought no one is perfect and no business is perfect. This is key to remember when things do go wrong. Customers also know that no business is perfect, but they do expect you to know how to fix something when a mistake has been made. Remember everyone makes mistakes, but you have to be able to fix them somehow in order to keep your customers happy.
And last but not least remember, if you don’t take care of your customer someone else will. This by far is the mantra all customer service industries should live by. If you don’t keep people happy why would they want to come back to your company?
There are many, many more quotes out there to choose from and these are just a small collection that you can choose from to find your needs. A happy customer means more business, and more business leads to more money and a profitable business. This is the ultimate goal of your business and of course to enjoy what you do.
Keeping morale up at the office is a key part of customer service. If you want your customers to be taken care of you should take care of the people that take care of them. This is only logical. So spruce up that office a little and don’t make it an environment that they will dread coming to.